Neither the website nor mobile app is intended for children. GG does not knowingly collect data relating to children.
What data is collected
When opening a GG account, the information you provide may include your name, address, email address, phone number, date of birth, National Insurance number, bank account and other ﬁnancial details, copies of personal identiﬁcation documents (such as your passport or driving licence) and photographs or other descriptions of your likeness. You may also provide GG with certain information by ﬁlling in other forms or by corresponding with GG by phone, email, or text message.
When you visit GG’s website or use the mobile app GG may collect or receive your IP address, URL, browser information, plug-in types, operating system and platform as well as your login information. GG works closely with third parties (for example: business partners, technical, payment and delivery service providers, advertising networks, tracking and analytics providers (including Google), search information providers or lead generation agencies) and may receive information about you from them, such as your usage of the website and mobile app.
How data is collected
GG uses different methods to collect data from and about you including:
- Using the GG website or mobile app.
- Any other method of communication with GG.
Disclosure to third parties
GG is required to share your information with third parties such as; regulatory bodies, or the police, to comply with our legal and regulatory obligations; fraud prevention agencies, and other organisations, to detect and prevent financial and other crime; third party service providers as part of GG’s product offering.
GG may also share your personal information with certain suppliers when there is a legitimate interest to do so, or with your explicit consent. For example, advertisers and advertising networks that require the information to select and serve relevant adverts to you and others. GG do not disclose information about identiﬁable individuals to advertisers but may provide anonymised or aggregate information.
GG will not sell or lease your personal information to third parties.
GG will only retain your personal data for as long as necessary to fulfil the purpose it is collected for, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, GG considers the amount, nature, and sensitivity of the personal data, applicable legal requirements, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose of the personal data and whether this can be achieved through other means.
By law GG must keep basic customer information (including Contact, Identity, Financial and Transaction Data). GG’s policy is to keep data seven years after the customer ceases to be a client.
In some circumstances you can ask us to delete your data: see below for further information.
You have the right to access the data that GG holds on you and request a portable version of this data.
You have the right to have inaccurate personal data rectified, or incomplete data completed respectively.
You have the right to request erasure of the data held by GG. GG is required to balance this right with its obligations under law and regulation with respect to record retention. To request the removal of your personal data please contact us firstname.lastname@example.org
You have the right to object to the processing of your personal data when this is based on legitimate interest, including profiling. You also have the right to object to the processing of your personal data for marketing purposes, including profiling for direct marketing purposes.
Where it is not necessary for the performance of the contract, or based on your explicit consent, you have the right not to be subject to a decision based solely on automated decision-making and profiling.
If you have any complaints about how we process your personal data, you can get in contact by emailing us at email@example.com. You also have the right to complain to the Information Commissioner’s Office, by visiting their website or calling their helpline on 0303 123 1113.
GG is committed to ensuring that your data is retained securely. To prevent unauthorised access to or disclosure of your data, GG has put in place physical, electronic and managerial procedures to safeguard and secure the information we collect.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where GG is legally required to do so.
Using the internet comes with risks, GG cannot guarantee that any information sent by email or via the website will not be intercepted or tampered with. Any communications are sent at your own risk
Where GG has given you, or where you have chosen, a password or personal identiﬁcation number (PIN) which enables you to access certain parts of our mobile app, you are responsible for keeping this password or PIN conﬁdential. Please do not to share this information with anyone
Change to policy
It is important that the personal data GG hold about you is accurate and current. Please keep GG informed if your personal data changes during your relationship with GG.
A cookie is a small text file that is placed on your computer or mobile device when you visit GG’s website or mobile app. There are two main types of cookies, persistent cookies (that remain on your hard drive and your browser for an extended period) and session ID cookies (that expire when you close your browser).
Cookies collect information about how visitors use GG’s website, allowing GG to provide you with a more enhanced and personal experience. They also allow GG to perform analytics and remember user preferences.
There may also be cookies set by third parties on the GG websites and mobile app. These cookies enable third party features or functionality to be provided on or through GG’s website and mobile app.